Refer a family

We support families across Kensington & Chelsea, Hammersmith & Fulham and South East Brent

About family referrals

Family Friends provides early intervention services to families with children aged 0-16 years. We also help those coming out of crisis situations to achieve more stability.  We support families across Kensington & Chelsea, Hammersmith & Fulham and South East Brent who are facing economic hardship as well as other challenges including inadequate housing, physical disability, mental health issues, isolation and children with behavioural problems who may be struggling at school.  We offer three programmes:

Befriending and Mentoring Programmes

Parent Befriending

For parents who live in Kensington & Chelsea, Hammersmith & Fulham and South East Brent who have a child aged 0-16 years.

Currently our waiting list for the Parent Befriending scheme in Hammersmith & Fulham is full. 

Child Mentoring

For children aged between 5-16 years who live in Kensington & Chelsea, Hammersmith & Fulham and South East Brent.

Our mission is to ‘help families to help themselves’, with the aims being to:

  • strengthen the family unit through building confidence in parenting and parent/child relationships
  • promote emotional and physical health in families
  • improve the home environment
  • improve access to health and community services
  • reduce isolation
  • introduce greater stability into children’s lives
  • give academic support to children
  • build aspirations and plan for economic improvements

At final assessment over 95% of families report improvements as a result of the service, with 100% rating the service ‘Good’ to ‘Great’.

Our services address the Every Child Matters outcomes. They are voluntary and initiated only with the direct consent of the family. Each package of support is tailored to meet the difficulties families face. The volunteer is matched to the individual parent or child/group of siblings but the service is provided holistically around the home and family to give it more impact.

Family Friends’ volunteers are carefully screened (with references and enhanced DBS checks), trained and given weekly supervision by staff to provide a high-quality mentoring/befriending service. At Family Friends we follow all appropriate child protection guidelines and practices.

"They have a different role – are not social services – people can grow to trust them, they are reliable, it's just invaluable."

Guidelines for referrers

We request that professionals discuss Family Friends with the family first – they need to agree to receive the support. See our ‘Guidelines for Referrers’ for information about families we are unable to work with.

Note that our waiting list for the Parent Befriending scheme in Hammersmith & Fulham is full.

Please return the ‘Referral Form’ to or post it to Family Friends, 73 St Charles Square, London W10 6EJ.

Staff aim to visit a family within a week of the referral being made.  Family Friends aims to match the family to a volunteer within 2-6 weeks of the home visit, depending on the family’s needs and availability.  If the family is happy for us to share, Family Friends provide updates to referral agents on the family’s progress.