Referring Families

Family Friends provides early intervention services to families with children aged 0-16 years. We also help those coming out of crisis situations to achieve more stability.

Our mission is to ‘help families to help themselves’, with the aims being to:

  • strengthen the family unit through building confidence in parenting and parent/child relationships
  • promote emotional and physical health in families.
  • improve the home environment
  • improve access to health and community services
  • reduce isolation
  • introduce greater stability into children’s lives
  • give academic support to children
  • build aspirations and plan for economic improvements

At final assessment over 95% of families report improvements as a result of the service with 100% rating the service ‘Good’ to ‘Great’. 

Our services address the Every Child Matters outcomes. They are voluntary and initiated only with the direct consent of the family. Each package of support is tailored to meet the difficulties families face. The volunteer is matched to the individual parent or child/group of siblings but the service is provided holistically around the home and family to give it more impact.

Family Friends volunteers are carefully screened (with references and enhanced CRB checks), trained, and given weekly supervision by staff to provide a high-quality mentoring/befriending service. At Family Friends we follow all appropriate child protection guidelines and practices.

Please call the office on 020 8960 9099 to talk to the Family & Volunteer Co-ordinators about a referral. We request that professionals discuss Family Friends with the family first – they must agree to receive the support. Download the following guidelines for referral agents.

Guidelines for Referrers

Then fill in the referral form in Microsoft Word and email it to or post it to Family Friends, 73 St Charles Square, London W10 6EJ. Staff aim to visit a family within a week of the referral being made.

Referral form

"We work together very well. They can fulfil pieces of work we couldn't."

"They have a different role – are not social services – people can grow to trust them, they are reliable, it's just invaluable."